Privacy Policy

Last updated: June 22, 2026

VroCloud respects your privacy and is committed to protecting the personal information you provide when using our website, products, and services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.

1. Who We Are

Our website address is:

https://www.vrocloud.com

VroCloud provides domain registration, website hosting, cloud infrastructure, professional email, server-related services, and associated technical support.

 

2. Information We Collect

Depending on how you use our website and services, we may collect:

• Your name, company name, address, telephone number, and email address

• Account login and profile information

• Domain registration and contact information

• Hosting, server, email, and service configuration information

• Billing, invoice, transaction, and payment-related information

• Messages submitted through contact, support, quotation, or order forms

• Support tickets and communications with our team

• IP address, browser type, device information, operating system, and approximate location

• Website usage, referral, performance, security, and diagnostic data

• Cookie identifiers and consent preferences

• Any other information you voluntarily provide

Payment card information may be processed directly by the applicable payment service provider. VroCloud may receive confirmation, transaction references, payment status, and limited billing information without receiving or storing the complete card number.

3. How We Use Your Information

We may use personal information to:

• Create and manage customer accounts

• Register, transfer, renew, and manage domain names

• Provide hosting, cloud, server, email, and technical services

• Process payments, invoices, refunds, and renewals

• Respond to enquiries and provide customer support

• Send service notices, security alerts, renewal reminders, and account communications

• Verify identity, ownership, payment, or account activity

• Detect spam, fraud, abuse, attacks, and unauthorized access

• Monitor website performance and improve our services

• Maintain backups, logs, security records, and technical diagnostics

• Comply with legal, regulatory, accounting, and contractual obligations

• Send marketing communications where permitted and where any required consent has been obtained

4. Legal Grounds for Processing

Where applicable, we process personal information on one or more of the following grounds:

• Your consent

• Performance of a contract or steps requested before entering into a contract

• Compliance with legal or regulatory obligations

• Protection of our legitimate business, security, fraud-prevention, and operational interests

• Establishment, exercise, or defence of legal claims

• Protection of the rights, safety, and security of users, VroCloud, and third parties

5. Comments

When visitors leave comments, we may collect the information entered in the comments form, together with the visitor’s IP address and browser user-agent information, to assist with moderation, security, and spam detection.

An anonymized value generated from your email address may be sent to the Gravatar service to determine whether you use that service. After a comment is approved, a connected profile image may become publicly visible alongside the comment. WordPress supports Gravatar integration for displaying profile images associated with comment authors.

Comments may also be checked using an automated spam-detection service.

6. Contact Forms and Support Requests

When you submit a contact form, quotation request, support request, or similar form, we may collect the information entered in the form, together with technical information such as your IP address, browser details, date, and submission time.

We use this information to respond to your enquiry, deliver requested services, maintain communication records, prevent abuse, and protect the website.

Please do not submit passwords, payment card numbers, private encryption keys, or other highly sensitive credentials through a general contact form.

7. Customer Accounts and Service Data

When you create an account or purchase a service, we may store information required to manage your account and deliver the service.

This may include:

• Customer and billing details

• Domain names and DNS settings

• Hosting plans and server assignments

• Technical configuration and usage data

• Support requests

• Service status and renewal dates

• Login history and security records

You are responsible for keeping your account details accurate and protecting your account credentials.

8. Domain Registration Data

Domain registration may require certain registrant, administrative, technical, or billing information.

Where necessary, this information may be shared with domain registries, registrars, accreditation bodies, verification providers, dispute-resolution providers, or other parties involved in registering, transferring, renewing, securing, or managing a domain name.

The availability and visibility of registration information may depend on the applicable domain extension, registry rules, privacy services, legal requirements, and domain-provider policies.

9. Media

When uploading images or other media, avoid including embedded location information such as EXIF GPS data unless it is necessary.

Visitors may be able to download publicly accessible images and extract metadata contained in those files.

10. Cookies

VroCloud may use essential, functional, analytical, preference, security, and marketing cookies.

Cookies may be used to:

• Keep you signed in

• Maintain account sessions

• Remember preferences

• Save comment-form details where selected

• Maintain shopping-cart or checkout information

• Protect forms and accounts

• Detect fraud and abuse

• Measure website usage and performance

• Support analytics or advertising, where enabled

WordPress may set a temporary cookie on login pages to determine whether the browser accepts cookies. It may also use login cookies, screen-preference cookies, and optional comment-author cookies.

You can control cookies through your browser settings and, where provided, through the website’s cookie-consent controls. Blocking essential cookies may prevent parts of the website or customer account from working properly.

11. Embedded Content and Third-Party Services

Pages may contain embedded videos, maps, images, payment tools, chat systems, social-media content, analytics, or other content supplied by third parties.

These third parties may collect information, use cookies, apply tracking technologies, or monitor your interaction with their services according to their own privacy policies.

VroCloud may also use external providers for:

• Domain registration

• Payment processing

• Email delivery

• Customer support

• Hosting and infrastructure

• Security and spam prevention

• Backup and monitoring

• Website analytics

• Content delivery networks

• Identity or fraud verification

12. Who We Share Information With

We may share personal information with:

• Domain registrars and registries

• Hosting, cloud, network, and data-centre providers

• Payment processors and financial service providers

• Email, support, CRM, billing, and communication providers

• Security, anti-fraud, monitoring, and backup providers

• Analytics and performance-service providers

• Professional advisers, auditors, insurers, and accountants

• Government, regulatory, judicial, or law-enforcement authorities where legally required

• A buyer, successor, or related entity involved in a merger, acquisition, restructuring, financing, or sale of business assets

We do not sell personal information to advertisers.

Service providers are permitted to process information only as required to provide their contracted services, comply with the law, and protect legitimate security interests.

13. International Data Transfers

Because hosting, domain registration, payment, email, security, and cloud services may operate internationally, personal information may be processed or stored outside your country.

Where required, we take reasonable steps to use appropriate contractual, organizational, and technical safeguards for international transfers.

The UAE Personal Data Protection Law establishes rules governing the collection, processing, security, and cross-border transfer of personal information.

14. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Maintaining active customer accounts and services

• Fulfilling contractual obligations

• Managing renewals and service history

• Resolving disputes

• Preventing fraud and abuse

• Meeting tax, accounting, regulatory, and legal requirements

• Establishing or defending legal claims

• Maintaining necessary security and backup records

Comments and associated metadata may be retained indefinitely where comments remain enabled, allowing follow-up comments to be recognized and moderated.

Account information may be retained while an account is active and for an appropriate period afterward, subject to legal, accounting, security, and operational requirements.

Backup copies may remain for a limited period after deletion until they are securely overwritten according to the backup cycle.

15. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of eligible personal information

• Request restriction of certain processing

• Object to certain processing

• Withdraw consent where processing relies on consent

• Request a portable copy of eligible information

• Request information about how your data is processed

• Lodge a complaint with the relevant data-protection authority

The UAE framework recognizes rights relating to access, correction, deletion, information about processing, and notification in certain data-breach circumstances.

These rights may be limited where retention or processing is required for legal, regulatory, security, contractual, fraud-prevention, or legal-claims purposes.

To submit a privacy request, contact:

vrocloud.com Team

We may request reasonable verification before acting on a request.

16. Marketing Communications

We may send product, service, promotional, or newsletter communications where permitted by law.

You may unsubscribe through the link included in a marketing email or by contacting us.

Unsubscribing from marketing does not stop essential account, invoice, renewal, security, support, or service-related communications.

17. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include encryption, access controls, secure connections, monitoring, backups, firewalls, malware protection, and restricted administrative access.

No internet transmission or storage system is completely secure. You are responsible for using strong passwords, enabling available security features, and protecting your login credentials.

18. Data Breaches

Where required by applicable law, VroCloud will assess eligible personal-data breaches and notify the appropriate authority or affected individuals within the required period.

19. Children’s Privacy

VroCloud’s services are intended for adults and authorized business users. We do not knowingly collect personal information directly from children without appropriate authorization.

If you believe a child has provided personal information to us, contact vrocloud.com.

20. External Links

Our website may contain links to third-party websites. VroCloud is not responsible for the privacy, security, content, or practices of external websites.

Review the privacy policy of any third-party website before providing personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations, or data practices change.

The revised version will be published on this page with an updated effective date. Material changes may also be communicated through the website, account area, or email where appropriate.

22. Contact Us

For privacy questions, requests, or complaints, contact:

VroCloud